Contact us
Email is the fastest way to reach us, and we answer every message. Tell us what you were doing and what happened — it saves a round trip.
Getting started
How do I create an account?
Open Jade Finance and tap Register. You will receive a verification email — open the link on your phone and it brings you back to the app to sign in.
If the email has not arrived after a few minutes, check your spam folder. You can request a new one from the sign-in screen.
What does the free plan include?
The free plan covers 10 expenses and 5 invoices per calendar month. Everything else — receipt scanning, PDF invoices, reports, the mortgage calculator and property analysis — is included at no cost.
The counters reset on the first day of each month.
I forgot my password
Tap Forgot password on the sign-in screen. The reset link opens in your browser, and when you are done it offers to take you straight back to the app.
Jade Finance Pro
What does Pro include?
Pro removes the monthly limits on expenses and invoices, and adds:
- Saved properties, ranked side by side so you can compare deals
- A ten-year projection covering equity, principal paid down and total return
Pro is US$4.99 per month or US$49.99 per year, with a one-week free trial. The App Store charges the equivalent in your local currency.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled in iOS Settings rather than in the app:
- Open the Settings app on your iPhone
- Tap your name at the top, then Subscriptions
- Choose Jade Finance Pro, then Cancel Subscription
You keep Pro until the end of the period you have already paid for. To avoid being charged for the next period, cancel at least 24 hours before it ends — including during a free trial.
I paid but the app still shows the free plan
Open the upgrade screen and tap Restore Purchases. That re-checks your Apple ID and restores Pro on any device you are signed in to.
If it still shows the free plan after that, email us at [email protected] with the email address on your Jade Finance account and we will sort it out.
How do I get a refund?
Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com using the Apple ID that made the purchase.
Using the app
The scanned receipt amount is wrong
Jade Finance reads the amount from the photo, and a creased or dim receipt can throw it off. The amount is an ordinary editable field — correct it before saving and nothing else changes.
For better results, photograph the receipt flat, in even light, with the total inside the frame.
How do I put my logo on invoices?
Go to More → Organization profile and set your logo there. It appears at the top of every invoice PDF you generate from then on.
Can I use the app in French?
Yes. Jade Finance is available in English, French, Spanish and German. Change it under More → Language — the app does not follow your phone's language unless you want it to.
What do the property analysis numbers mean?
Each figure is the standard one used by property investors:
- Cap rate — net operating income divided by total cost. Excludes your mortgage, so two buyers with different down payments can compare the same building.
- Cash-on-cash — the annual cash flow as a percentage of the cash you actually put in.
- Debt coverage (DSCR) — net operating income divided by the annual mortgage payments. Most lenders want 1.20 or more.
- Break-even occupancy — how full the property has to stay before it starts costing you money.
The deal grade shows each component's score and the reason beside it, so you can see which assumption is driving the result.
Your account and data
How do I delete my account?
Go to More → Delete account in the app. This permanently removes your account and its data, including expenses, receipts and invoices. It cannot be undone.
Deleting your account does not cancel an active subscription — cancel that separately in iOS Settings, as described above.
Where are my receipts stored?
Receipt images are stored privately in Amazon S3 and are only reachable through short-lived links generated for your account. They are not public.
Full detail is in the privacy policy.
Still stuck?
Email [email protected] and tell us what happened. Include your Jade Finance account email and, if you can, a screenshot — it usually saves a day of back and forth.