Jade Finance Support

Open Jade Finance and tap Register. You will receive a verification email — open the link on your phone and it brings you back to the app to sign in.

If the email has not arrived after a few minutes, check your spam folder. You can request a new one from the sign-in screen.

The free plan covers 3 expenses and 1 invoice per calendar month. Everything else — receipt scanning, PDF invoices, reports, the mortgage calculator and property analysis — is included at no cost.

The counters reset on the first day of each month.

Tap Forgot password on the sign-in screen. The reset link opens in your browser, and when you are done it offers to take you straight back to the app.

Pro removes the monthly limits on expenses and invoices, and adds:

• Saved properties, ranked side by side so you can compare deals
• A ten-year projection covering equity, principal paid down and total return

Pro is CA$6.99 per month or CA$69.99 per year, with a one-week free trial. The App Store and Google Play each charge the equivalent in your own currency.

Whichever store you bought through does the billing, so a subscription is cancelled there rather than in the app.

On iPhone

1. Open the Settings app on your iPhone
2. Tap your name at the top, then Subscriptions
3. Choose Jade Finance Pro, then Cancel Subscription

On Android

1. Open the Google Play app
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions
3. Choose Jade Finance, then Cancel subscription

You keep Pro until the end of the period you have already paid for. To avoid being charged for the next period, cancel at least 24 hours before it ends — including during a free trial.

Open the upgrade screen and tap Restore Purchases. That re-checks the store account you bought with — your Apple ID or your Google account — and restores Pro on any device you are signed in to.

If it still shows the free plan after that, email us at [email protected] with the email address on your Jade Finance account and we will sort it out.

Refunds are handled by the store that took the payment, not by us.

For an App Store purchase, request one at reportaproblem.apple.com using the Apple ID that paid.

For a Google Play purchase, request one at play.google.com under Payments & subscriptions, using the Google account that paid.

Jade Finance reads the amount from the photo, and a creased or dim receipt can throw it off. The amount is an ordinary editable field — correct it before saving and nothing else changes.

For better results, photograph the receipt flat, in even light, with the total inside the frame.

Go to More → Organization profile and set your logo there. It appears at the top of every invoice PDF you generate from then on.

Yes. Jade Finance is available in English, French, Spanish and German. Change it under More → Language — the app does not follow your phone's language unless you want it to.

Each figure is the standard one used by property investors:

• Cap rate — net operating income divided by total cost. Excludes your mortgage, so two buyers with different down payments can compare the same building.
• Cash-on-cash — the annual cash flow as a percentage of the cash you actually put in.
• Debt coverage (DSCR) — net operating income divided by the annual mortgage payments. Most lenders want 1.20 or more.
• Break-even occupancy — how full the property has to stay before it starts costing you money.

The deal grade shows each component's score and the reason beside it, so you can see which assumption is driving the result.

Go to More → Delete account in the app. This permanently removes your account and its data, including expenses, receipts and invoices. It cannot be undone.

Deleting your account does not cancel an active subscription — cancel that separately in iOS Settings or in Google Play, as described above.

Receipt images are stored privately in Amazon S3 and are only reachable through short-lived links generated for your account. They are not public.

Full detail is in the privacy policy.